Privacy Policy
This Privacy Policy describes how your personal information is collected, used, and shared. This policy applies to all visitors, website users, members and customers using or accessing our website.
We’re Symple Workz LLC (dba WPExplorer), a US based company, and this is our website https://my.totalwptheme.com/ where we provide a user portal for users of our Total WordPress theme for submitting support tickets, reporting bugs, download the latest version of the theme, suggest feature requests and manage their licenses.
1. Data We Collect
We collect personal information about users of our website and/or products.
Customer Information
When you register to use our site we collect the following data: Envato username, email address, Envato theme license codes, license expiration date, registered domains and other purchase data. This is necessary for us to be able to confirm and provide product support services.
Support
When providing support we may request login details. Since you are the owner of your website, you solely responsible for its data. We suggest creating temporary logins or a staging site to share with us.
Cookies
Cookies are a small data file sent to your web browser or mobile device that is stored on your browser cache. If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
Third Party Links
We may link to or recommend third party products or services on our website, these third-party sites have separate and independent privacy policies and we do not hold any liability or responsibility for the content and activities of these linked sites.
2. Who We Share Your Data With
We don’t share, sell, trade or otherwise transfer your data with third-parties in a way as to reveal any of your personal information. However, some data is transferred and/or stored with third-party services we use to operate our websites,. This is limited to:
Envato Pty Ltd: Tokens are sent to confirm and retrieve theme purchase information. See the Envato privacy policy for more information.
HelpScout: Support requests submitted through our website use HelpScout. You can review HelpScout’s privacy policy for more information.
Release Of Your Data For Legal Purposes
If it is necessary for legal purposes to release your information in response to a request from a government agency or private litigant, you agree that we may disclose your information to a third party where we believe, in good faith, it is necessary for the purposes of a civil action, criminal investigation, or other legal matter in compliance with laws of the country you reside in.
Information You Make Public or Share
If you make your personal information available to other people, it is at your own risk. We cannot control or accept responsibility for the way they will use that data.
Information About Children
Our Sites and/or Products are not suitable for children under the age of 16. We do not knowingly collect personal information from children under the age of 16. If you are under 16 years old we ask that you do not use our Sites and/or Products or give us your personal information.
3. How Long We Retain Your Data
For users that register on our website, we retain the personal information they provide in their user profile and support requests until/if you request it to be deleted. All users can view their personal information at any time. Website administrators can also see and edit that information.
4. Security Measures
We store personal information on secure servers that are managed by us and our service provider (WPEngine). We use SSL/HTTPS protocol and reasonable measures designed to protect against unauthorized access, misuse, disclosure, alteration and destruction of the personal information we collect. We do our best to protect your personal information, however because data transmission over the internet cannot be guaranteed as completely secure we cannot guarantee its security.
In case of a data breach, system administrators will take steps to ensure system integrity, contact affected users and reset passwords if needed.
5. Your Data Rights
If you have an account on this site, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us.
You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
If you would like to permanently delete your account please send us an email at hello(at)wpexplorer(dot)com with your account username and email.
6. GDPR & CCPA
Symple Workz LLC permits residents of the European Union and the State of California to use this website. It is our intent to comply with the European General Data Protection Regulation and the California Business and Professions Code § 22575-22579.
7. Amendments
We may amend this privacy policy at any time. When an amendment is made we will update this page accordingly. Continued use of this website after any change in this Privacy Policy will constitute your acceptance.
8. Contact Us
For more information about our privacy practices, questions, or to make a complaint, please contact via email at: hello(at)wpexplorer(dot)com